Whitehaven Beach Day Tour with Snorkel in Whitsundays Island

Thanks for the review on our day tour Russel and we hope to see you again soon.

Wow! while we understand this may have not been the tour for you, (as you stated to our crew before you got on the boat) it is extremely disappointing that you would leave such a negative review without even contacting us. Before I reply to the points in your review, I want anyone who reads this to understand our heart and soul go into this business and we live it 24/7. Our only goal is to bring back happy customers and show them the best time visiting the stunning Whitsunday Islands and this shows in 99% of all our reviews. When we receive a review like this, it not only hurts us personally but also negatively impacts our rankings and bookings. I have spent the best part of today interviewing the crew (who are in disbelief with your review after being with you all day on the 15th of June) as well as checking our marketing material on Viator to make sure we have not dropped the ball on anything. Review response (factual) Misleading Price - Our Book early and save price on Viator is $156 (AUD). There is no misleading price. You viewed and booked through a device that was showing you a price in your own currency USD, POUND, EURO, etc. The Food - I’m sorry you didn’t like the food and I’m not sure what you were expecting. Catering for our tour is done by the owner’s mum Jude, who gets awesome reviews every trip. Overall Day Was Horrendous - you don’t get to say that as it’s just not correct, from what I can see on the day's photos and what the crew tell me, you seem to be having a good time snorkelling, paddle boarding and on the beach. The Boat Ride - When you first got on the boat, you stated to our crew “we should have checked the boat before booking”. The boat ride on that day was under 20 knots of wind and was not a rough day. The problem is you didn’t want an open-aired boat you wanted a Ferry ride as you stated to the crew at Whitehaven Beach when you saw the Cruise Whitsundays Ferry. In summary - you booked the wrong boat for what you wanted even tho there are plenty of pictures on Viator of the boat. You didn’t realise the price displayed was in another currency and you had to pay AUD for the tour in Australia You say the day was horrendous, but none of the crew or pictures see you having a horrendous day. The food was not to your taste, however, please note that a full menu is available on our website. This includes every ingredient for people with allergies. We can only advertise the correct price and exactly what our tour does and what you get on the tour. The rest is up to you to read this information and view the displayed pictures and make an informed decision for yourself. As a high-standard tour operator, we urge you to read and view what you are booking. Operators try their hardest to avoid reviews like this by advertising clearly what their tour or activity does, and capturing the correct market for their product. The rest is up to you. We wish you all the best for the rest of your travels around Australia and hope you can reconsider your above review to be a fair representation of your day out with us.

Hi We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

Thank you for your detailed review of our Whitsundays And Whitehaven Beach Tour, It means a lot to us that you took the time to share your thoughts with the rest of the travelling community and us. We will make sure the crew gets your review. Safe Travels

Thanks so much for sharing your feedback about our Whitsundays and Whitehaven Beach Tour. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that the crew receives the recognition they deserve. Thank you again,

Thanks for the review Sarah:) we hope to see you again soon

We really appreciate you awesome review Bayleigh :) Safe travels